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Citizen Charter
Citizen Charter -
Serial No
Type of Service
How to get service
Service charge
How much time is
required
Contact address
01
Citizenship and Character 
Certificate
The demand of any citizen residing in the Union  By showing national 
identity card accordingly
Only the names decided by the 
Union Parishad are paid/free
As required
(during office 
hours)
UP Administrative Officer
02
Birth registration 
certificate
By filling the specified form with 
all the above documents
From 45 days to 5 years - 25 tk
5 years and above - 50 tk
Maximum 7 (seven) days
UP Administrative Officer
03
Birth Registration 
Certificate (within 45 days)
According to the information of the 
village police or through the
information of the guardian
for free
1-3 days
UP Administrative Officer
04
Death registration 
certificate
By filling the specified form with 
all the above documents
From 45 days to 5 years - 25 tk
5 years and above - 50 tk
1-3 days
UP Administrative Officer
05
Death Registration 
Certificate (within 45 days)
According to the information of the 
village police or through the
information of the guardian
for free
1-3 days
UP Administrative Officer
06
Certificate of Wariation
Through concerned Ward Member/
Reserved Member  Must apply
Free/at a price determined by UP
1-7 days
UP Administrative Officer
07
Old Age Allowance
Concerned Ward Member/Ward 
Committee/ Online  Applicants
must apply
Application for allowance 
starts from 65 years
for free 
As per the allocation of 
Department of Social Welfare subject to specified time
Concerned UP member
08
Disability Allowance
Concerned Ward Member/ Ward 
Committee/ Online  Applicants
must apply
for free
That
Concerned UP member
09
Widow's or husband's 
desertion allowance
Concerned Ward Member/ Ward 
Committee/ Online  Applicants
must apply
for free
As per the allocation of women's department subject to specific time
Members of respective 
reserved constituencies
10
VGD functionary
Concerned Ward Member/ Ward 
Committee/ Online  Applicants
must apply
for free
That
Members of respective 
reserved constituencies
11
VGF programme
Concerned Ward Member/ Ward 
Committee/ Online  Applicants
must apply


for free
According to the allocation of the Ministry of Relief subject to specific time
Ward Member/Reserved 
Ward Member concerned
12
Poverty creation program
Concerned Ward Member/ Ward 
Committee/ Online  Applicants
must apply


40/60 days
According to the allocation of the Ministry of Relief subject to specific time
Ward Member/Reserved
Ward Member concerned
13
Clean streets and 
garbage removal
To concerned Ward Member / Ward 
Committee  Must apply
for free
Subject to need
Ward Member/Reserved
Ward Member concerned
14
Water system in water
Chairman/Concerned Ward Member 
Reserved Ward In collaboration
with Directorate of Public Health
Engineering through member
Union Parishad Creator is free at only cost of name defined
As per requirement/
allocation
Ward Member/Reserved
Ward Member concerned
15
Estimates of projects 
accepted by Union Parishad
through tender
of concerned Ward Member/Reserved
Ward Member  Apply through


Union Parishad Creator is free at only cost of name defined
Subject to need
UP Administrative Officer
16
Rural infrastructure 
development conservation
and maintenance
of concerned Ward Member/Reserved
Ward Member  Apply through


for free
Subject to need
Ward Member/Reserved
Ward Member concerned
17
Necessary measures to
maintain law and order
of concerned Ward Member/Reserve
 Ward Member  Apply through


for free
Subject to need
Ward Member/Reserved
Ward Member concerned
18
Peace and order maintenance 
and judicial activities
of concerned Ward Member/Reserved
Ward Member  Apply through


for free
Subject to need
Ward Member/Reserved
Ward Member concerned
19
Provision of list of widows, 
orphans, poor, disabled or 
distressed
By filling the specified form
Fees prescribed by UP
Subject to need
UP Administrative Officer
20
Use of public open space 
parks, playgrounds,
cemeteries, Shashman Ghat
meeting places and other
properties
of concerned Ward Member/Reserved
Ward Member  Apply through
Fees prescribed by UP
Subject to need
Chairman
21
Implementation of any 
government guidelines at
national level
Through the Union Parishad
As per government instructions
Subject to need
Union Parishad
22
animal slaughter
The lessee granted by the 
Union Parishad
Fees prescribed by UP
Subject to need
Paid lessee
23
Prohibition of entry and 
exit on public roads,
highways and public places
of concerned Ward Member/Reserved
Ward Member  Apply through


for free
Subject to need
Chairman/Corresponding 
UP Member
24
Voter list, population and 
food volume, education
level, number of educational
institutions, amount of 
agricultural and
non-agricultural land,
amount of unpaved roads
By filling the specified form
Fees prescribed by UP
Subject to need
UP Administrative Officer
25
Various types of certificates like widow, orphan husband 
abandoned, destitute etc
By filling the specified form
Fees prescribed by UP
1-3 days
UP Administrative Officer
26
Certification of environmental protection such as broilers, 
rice mills, rice mills, fish
farms, dairy farms etc.
of concerned Ward Member/Reserved
Ward Member  Apply through


Fees prescribed by UP
1-3 days
UP Administrative Officer
27
Hygienic toilets
of concerned Ward Member/Reserved
Ward Member  Apply through


As per government guidelines
As per annual allocation
Ward Member/Reserved
Ward Member concerned
28
Receiving information
Chairman by filling the specified 
form  Always apply
Fees prescribed by UP as per Govt
1-7 days
Ward Member/Reserved
Ward Member concerned
29
Construction and 
reconstruction of
new houses, buildings
of concerned Ward Member/Reserved
Ward Member  Apply through


Fees prescribed by UP
1-7 days
Ward Member/Reserved
Ward Member concerned
30
Maternity Allowance
of concerned Ward Member/Reserved
Ward Member  Apply through


for free
Subject to need
Ward Member/Reserved
Ward Member concerned
31
Trade license and 
vehicle license
of concerned Ward Member/Reserved
Ward Member  Apply through
Fees prescribed by UP
Subject to need
UP Administrative Officer
32
village court
To the concerned Ward Member/
Reserved Ward Member  Inform the
chairman and apply through


Fees prescribed by UP/Govt
A day fixed by the Chairman or  45 days


UP Administrative Officer